Spiral Ear custom products carry a warranty of 30 days on fit and 1 year against defects which were not caused by user’s misuse only.
Warranty does not cover:
cord damage or modification of any kind, wax or moisture in the earpiece/soundtubes and thus improper function of the transducers and other components, any conceivable repair or modification to any part of the monitors carried out by anyone besides Spiral Ear technicians, loss and damage, problems caused by using aftermarket cables, shipping and handling or any usage under conditions which the products are not intended for.
No refunds or returns under any conditions are acceptable as the monitors are fully customized to your ears only.
There is a 30 day remould/refit period, which is free of charge.
It is very important for the impressions to be taken by a professional audiologist only, in order to minimize the risk of poor fit at this stage of production and for your safety’s reasons.
Orders cannot be cancelled or changed once they have been accepted or processed.
There are no returns or refunds on all our custom-fit products, accessories or customs clearance procedures”.
Customers are responsible for all shipping/customs duties charges at all times, unless we ship the refitted/remoulded or repaired monitors back to the customer (only in that case the shipping costs are at company’s discretion).
It is not possible to reshell/remould SE monitors via third-party companies. Our anti-reverse engineering solution makes it impossible to have the monitors reshelled by anyone else, any attempts at copyright infringement or other intellectual property rights misuse of our products will be prosecuted by law.
Please note that any attempts at reshelling SE monitors are so far incompetent, making them no longer Spiral Ear products! Any such modification voids warranty.
Our monitors are compatible with industry-standard 0.78mm pin diameter and 3.43mm pin length cables only (2-pin/3.5 mm TRS) and our standard recessed sockets solution.
Non-compatible shorter pins offered by some aftermarket companies are not industry standard and will damage the sockets in the long run, therefore they should not be used with our monitors and such use is not covered by our warranty.
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